Policies and Privacy

 

INTRODUCTION

Sylentstudios, LLC and Michael Simpson DBA Sylentstudios (collectively "Sylentstudios") provides the following company policies and procedures for assistance and/or guidance.

Sylentstudios' policies are to inform customers of company guidelines and procedures. Under all circumstances Sylentstudios has the right to act on accordance with company procedures and policies. By using the sylentstudios.com website and/or store, you are consenting to our privacy policy. If changes are made to the privacy policy, they will be posted on this page without notice.

PRINTING - POLICY 1

Policy 1.1

Sylentstudios does not permit the refund of any print product once the item has been ordered (via web, email, or phone).

DESIGN DEPARTMENT - POLICY 2

Policy 2.1

Sylentstudios custom design will follow company procedures at all times: high level of design, the correct number of revisions, and the expected turn-around time. Thus, custom design that is ordered is non refundable. Our design process provides for customer satisfaction and design approval within the allotted time and number of revisions.

Policy 2.2

Sylentstudios provides official revisions to assist clients in the design process. We are devoted to creating successful logo designs, custom print designs, peerless illustrations, and interactive website designs. Official revisions are used only for small modifications, typographic edits, color palette changes, and additions to the provided design (proofs). A revision does not include a complete re-design or additional designs (proofs) provided to the customer (client).

Policy 2.3

Custom design (proofs) that are not selected as the final design (use of ownership) will be considered property of Sylentstudios and/or individual artists and can be utilized for other purposes.

Policy 2.4

Sylentstudios requests all information and content (consisting of but not limited to photography, copywriting, videos, etc.) necessary to begin an interactive website design project. It should be assumed that proposed dates and time-lines will enter into effect once all requested project materials have been received by Sylentstudios. In some cases Sylentstudios will begin a project prior to receipt of the aforementioned content. In these cases, the client will be notified of the commencement of work.

Policy 2.5

Sylentstudios may also request additional content from the client. In the case the content is not supplied in a reasonable and prudent time, the project could/will be placed on hold status.

Policy 2.6

Sylentstudios will not be held accountable for any missed deadlines due in situations where requested materials/actions from a client have not been fulfilled.

Policy 2.7

If a designed file or project has been on hold for over 12 months, the file is immediately closed. However, the client may request assets at any time. This includes: logo design, business card design, illustrations, letterhead design, web design, envelope design, etc... Please note that communication is not considered a revision. A revision includes multiple proofs being sent to the client. The design project may be reopened by purchasing another project after review. Sylentstudios may terminate a project completely if deeded appropriate. This may occur for any of the following reasons: abrasive language or poor communication.

INFORMATION COLLECTED - POLICY 3

Policy 3.1

Sylentstudios collected information from clients such as: name, address, email, phone number, etc.. is strictly used to build client / artist relationships, personalize the experience, and/or to process payments.

Policy 3.2

Sylentstudios does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

SITE INTERRUPTION - POLICY 4

Policy 4.1

Sylentstudios reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation or access to Sylentstudios, or to any portion of the Sylentstudios website, for any reason, and (2) to interrupt the operation of Sylentstudios, or any portion of the Sylentstudios website as necessary to perform routine or non-routine maintenance, website updates, error correction, or any other changes.

SYLENTSTUDIOS OFFICE

Sylentstudios is located in Hawaiian Beaches, Hawaii. The corporate address is 15-2711 Palani st. Pahoa HI, 96778. This location includes Sylentstudios, LLC customer service, artwork, and design departments. All consignments, design, and print orders are organized, processed, and managed within the USA. Depending on the complexity of the print product and shipping needs - the Sylentstudios prints through multiple locations throughout the USA.